Return Policy

Vapepie Return Policy

Thank you for choosing Vapepie! We hope you are satisfied with your purchase. If you have any problems with your order or need to return an item, please read our return policy carefully.

Return Conditions
Return Period:
You can request a return within 15 days of receiving your order. Return requests submitted after this period will not be accepted.

Product Condition:
Products must be returned in unopened, unused condition, including all original packaging, labels, and accessories.
E-liquids and disposable products cannot be returned once opened.

Special Circumstances:
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.
For returns due to quality issues or incorrect items, we will cover the return shipping costs.

Return Process
Submitting a Return Request:
Please contact our customer service team via email, providing your order number and reason for return. We will provide you with return authorization instructions.

Package Preparation:
Please pack the return item(s) and all original packaging securely.
Ensure the return authorization number and your contact information are included on the package.
Shipping the Return:
Ship the package to our designated return address. You are responsible for return shipping costs (unless the return is due to a defective or incorrect item). We recommend using a trackable shipping service.

Refund Processing
Once we receive and inspect your returned item(s), refunds are typically processed within 7 business days.
Refunds will be issued via the original payment method. Please note that banks or payment platforms may process refunds separately, which may affect the time it takes for the refund to appear in your account.

Important Notes
We reserve the right to refuse return requests in certain circumstances, such as if the item is damaged or has been used.
Please ensure you read and understand our return conditions before requesting a return to ensure smooth processing of your return request.

Customer Service Support
For further assistance or questions regarding returns, please contact our customer service team:

Vapepie Customer Service

WhatsApp:(+52)8135708475

Email: [email protected]

Website:www.vapepieb.com

Thank you for your understanding and support. We hope you have a pleasant shopping experience with Vapepie!